Resident's Interface
Images depict the user-friendly navigation of Zibal-T through the request task. Based on the skill levels of the target users, I use simple instructions and buttons in the design which provides for ease of adoption.
Zabaleen's Interface
Images depict the request sent out by the resident, the ability for the Zabaleen to go offline or decline a request, and the ability for the Zabaleen to contact the resident.
ZIBAL-T IS DESIGNED TO MEET THE NEEDS OF THE USER BY PROVIDING PORTABILITY, LOCATION AWARENESS, AND ACCESSIBILITY.
I emphasize the usefulness and usability of the app in the context of:
1) stressing the ease to learn
2) navigation
3) the time needed to complete tasks
4) providing a user-friendly appearance.
5) a contact option in case there are traffic jams, lack of parking spaces, or other unforeseen issues. This functionality allows communication between the resident and the Zabaleen to complete the pickup.
Residents' considerations
L screenshot: Residents expressed interest in identifying their service provider by name and face. IDs were added as a form of formalization through S.O.Y. This feature rekindles the relationship and trust between the Zabaleen and the residents.
Zabaleen's considerations
L screenshot: Save Regular/Member Address Option.As the app gets more popular, member customers can be added to the route of the trash collector.
R screenshot: Payment method in resident interface. Through focus groups, the Zabaleen suggested using Fawry (sales point service) for membership payment or cash.
During the design and prototyping processes, I maintained close communication with community members and residents via e-mail and phone calls to ensure that pain points and scenarios were discussed with the potential users of Zibal-T.
Residents expressed concerns regarding how to best provide for their safety and the importance of knowing who is entering their building. Adding a picture, name, identification number, and contact telephone number was a key feature to resolve these concerns. An additional benefit of this feature is that it reflects the organization and professionalism of the Zabaleen’s services.
- In the event the trash collector cannot provide the on-demand service at the requested time, the app prompts the resident to schedule a pickup.
- To keep costs low, S.O.Y. representatives advised me to avoid using credit cards, since credit card transaction fees are incurred. S.O.Y. recommended that resident members make cash only transactions or use a local payment method called Fawry (a popular account payment method in low-income communities)
- Drivers can add new resident customers to their list of future pickups, if the residents elect to be regulars (see below).